Frequently Asked Questions

General Questions

Do I need to book an appointment, or can I walk in?

Walk-ins are welcome! However, we recommend booking your first visit so we can prepare for your arrival and give you a personalized tour.

KUUL is open to everyone. You can choose a membership or drop in for a single session—whatever works best for you.

Most members spend 45 to 90 minutes, but you’re welcome to stay longer. It depends on your routine and recovery needs.

Yes! Guests are always welcome. Non-members can purchase a day pass. As a KUUL member, you can also bring one first-time guest for free with every visit—it’s a great way to share the experience!

Must be at least 12 years old to use Kuul Facilities. Children under 16 must be accompanied by a parent or guardian at all times while in the facility. Anyone under 18 must have a parent or legal guardian sign their liability waiver before using our facilities.

Memberships include unlimited access to all recovery tools and modalities. No extra fees per service or time limits—recover how you want.

Most members wear athletic wear and bring a swimsuit (or something comfortable for cold plunge/sauna use). We provide towels, showers, and lockers. Optional: water bottle and headphones.

No account or app required. You can book and pay with just your name and email. Fast, simple, and no hassle.

Services and Equipment Questions

How cold are the ice baths, and how long should I stay in?

We have four separate cold plunge tubs to accommodate different comfort levels and experience. Temperatures range from 50–55°F, 45–50°F, 40–45°F, all the way down to 37–40°F. Whether you’re new to cold exposure or a seasoned pro, there’s a plunge that’s right for you.

 We recommend starting with 2–3 minutes and working up to 5–10 minutes, depending on your comfort and goals.

Most people can use it safely. If you have certain medical conditions, we recommend consulting your doctor first. A short orientation is provided before use.

Traditional saunas heat the air, while infrared saunas heat your body directly. Both aid in detox, circulation, and relaxation—each with a unique feel.

Yes, it’s safe and backed by research. Red light promotes cellular repair, reduces inflammation, and boosts skin and muscle recovery.

Yes! We provide clean towels, showers, and locker access to make your visit convenient and comfortable. Our changing rooms are also equipped with hair and makeup prep areas for both men and women—perfect for freshening up before you head out.

Yes! We provide clean towels, showers, and locker access to make your visit convenient and comfortable. Our changing rooms are also equipped with hair and makeup prep areas for both men and women—perfect for freshening up before you head out.

Cleanliness is a top priority throughout the entire KUUL facility—from our saunas and lounges to the HBOT chamber and every tool in between. Our cold plunge tubs receive special attention, as we know they’re often top of mind for new members. Each tub is maintained using custom-built commercial chillers that combine advanced multi-stage filtration and ozone purification systems. This ensures crystal-clear, sanitized water—without the use of harsh chemicals—so you can focus on recovery with confidence.

Membership and Billing Questions

How do memberships work—can I pause or cancel anytime?

Yes. Our memberships are flexible—you can pause or cancel anytime with no penalties. Manage everything online or with our team.

We accept credit/debit cards and most digital payment methods. In-person payments can also be made at our front desk.

Passes are non-transferable and intended for individual use. However, we do offer family plans for shared access, and buddy passes are always included—bring a first-time guest for free with every visit.

Unused sessions do not roll over, so we encourage you to make the most of your membership and build recovery into your routine. Regular use leads to better results—and we’re here to help you stay consistent and feeling your best.